The snow-day line
Who answers when it's snowing
On snow days the line is open 4 a.m. to 9 p.m. A person answers: Raven, Stefania or the dispatcher for the day.
Call or text to ask where you are on the route, to report ice on a walk or to say a car is in the way. The line doesn't take new agreements on a storm day. Text the address and we'll answer when the plows are in.
What it costs
Agreement holders: calls and texts cost nothing extra
No agreement: a one-time push is quoted by text before we go
Outside snow days: the office hours in the footer
On a snow day
What happens, in order
Step 1: We plow in route order
Your stop is on the agreement. Early stops are cleared first.
Step 2: We text when we're on your street
So you can move a car or open a gate.
Step 3: We clear, salt and move on
Driveway, front walk, then salt.
Step 4: We come back if it keeps falling
A second pass is part of the visit when snow keeps coming after we leave.
Not on the route yet?
Text your address and a photo of the driveway.